You can talk to them through Facebook Messenger via our Facebook Page, or through Twitter via @AskVirginMoneyThey help us understand how customers use our website so we can give you the best experience possible and also keep our online adverts relevant.
Coronavirus (COVID-19) and other emergency assistanceType a minimum of three characters then press UP or DOWN on the keyboard to navigate the So if you’re unhappy with something, then please make sure you let us know by contacting us in any of the following ways:However you choose to contact us, we will aim to resolve the issue straight away Where we can reach an agreement to your complaint within 3 Monday to Friday we will write to you to confirm we have resolved the issue.If the issue is more complex or we can’t resolve the problem within 3 days:Where you are not satisfied with our final response, where you are eligible, you will have the right to refer your case to the Financial Ombudsman Service (FOS). And this is just the beginning of our journey.Business owners shouldn't have to sacrifice their personal lifeSmart suggestions and inspirational ideas from experts to help you plan the big decisions in your lifeIf you do need to contact us, please be aware that we’re receiving a higher number of calls than usual. The content of the website you are visiting is not controlled by the Virgin Money Card.
Talk to us on Social Media Never disclose any financial or private/personal information on social media. Calls to 03 numbers cost the same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. autocompleted search results Lost & stolen cards. We'll keep this page updated as the situation changes and you can also follow us on social media for regular updates.Before you call, save time by checking if we’ve already answered your query.Before you call, save time by checking if we’ve already answered your query.Before you call, why not save time by checking if we’ve already answered your query.For any queries relating to pre and post application, call your dedicated Regional Service Team.Your dedicated Regional Service Team are policy experts and have access to underwriters. We’re here Monday-Friday, 9am-5pm. We’re available to chat 8:30am to 5:30pm Monday to Friday, excluding Bank Holidays. General enquiries or.
Contact us « 1 » Credit card.
General enquiries and lost & stolen cards. Virgin Money Australia Contact us | Virgin Money You're one click away from talking to the people at Virgin Money about your Virgin Car Insurance, Virgin Home Loans and Virgin Super.
For customer service & Lost and Stolen cards. 13 37 39. If you want to speak to an employee, please call our switchboard.
Virgin Money Travel Insurance 24hour Assistance Helpline: +27 (0)11 991 9522.
Our team is available 24 hours a day, 7 days a week.
0141 248 7070. +61 2 8288 2222. You may find our Information about our complaint volumes is available on our We aim to resolve any concerns you raise with us internally.
The purpose of the site is to ensure those complaints are passed to the appropriate independent dispute resolution service.If you feel that we haven’t been able to resolve your concerns, the appropriate service relating to Virgin Money is the Financial Ombudsman Service.
By continuing to browse this site or choosing to close this message, you give consent for cookies to be used.
This login relates only to Virgin Money Reward Me Home Loan and Companion Account customers.This login relates only to Virgin Money Home Loan managed by Macquarie Bank and is no longer for sale to new customers.Virgin Australia & Velocity Frequent Flyer Update child pages Virgin Money will never ask for account information, passwords or PINs via social media.
Our priority is to protect our services for those customers that need us most so we ask that if your visit or call is not urgent, you leave the way clear for to us help them first.As more of our colleagues become personally affected by the coronavirus situation, we have had to make some changes to our call centre opening hours.
However, where you are not satisfied with our final response, you have the right to refer your case to the Financial Ombudsman Service.Contact details for the Financial Ombudsman are as follows:The European Commission provides an online dispute resolution (ODR) platform which allows customers who purchased a product or service online to submit their complaint through a central site.